Issues With Coupon Codes & FS

My coupon code did not work. Can I get a refund?

Thank you for choosing [store name]. Please accept my apologies that your coupon code did not work. I will be happy to refund you for the discount you were supposed to receive.

I should have received free shipping. Can I get a refund?

Thank you for choosing [store name]. I will be happy to issue a refund for the cost of the shipping. Please let me know if I can assist you further.

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