Part Of My Order Is Missing

I am missing part of my order: back-order

Thank you for choosing [store name]. I have looked at your order and [product name] is currently on back-order. Your credit card has not been charged for the back-ordered item. Once the item is available we will charge your credit card and ship it to you as quickly as possible.

I am missing part of my order: drop-ship vendor

Thank you for choosing [store name]. [Product name] ships directly from our vendor. I will need to contact the vendor to find out when they shipped your package and if there is a tracking number available. I’ll let you know as soon as I hear back from them.

I am missing part of my order: missing item

Thank you for choosing [store name]. If [product name] was not included with the rest of your order I would be happy to have that item reshipped to you. Please accept my apologies for the error, and let me know if I can assist you further.

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