Refunds & Exchanges

What is your return and/or exchange policy?

Your satisfaction is our top priority, which is why we're happy to offer Friction-Free Returns. If, for any reason, you are not 100% satisfied with your purchase, you may return it for a full refund, credit or exchange of the product purchase price at any time. It's that simple! No hoops to jump through and no strings attached!

Returns should be directed to:
F+W Media - Consumer Books
c/o Aero Fulfillment Services
6023 Union Centre Blvd.
Fairfield, OH 45014

Be sure to include a copy of your receipt or packing slip with your return to ensure proper credit is given. If you have questions regarding a return, our customer service team is happy to assist you. Our customer service team is available Monday through Friday from 8 a.m. to 5 p.m. Central Time at 1-855-842-5267.

What should I do if I have purchased a magazine from a bookstore or other retailer and am not satisfied?

Returns directly to the publisher can only be accepted if the product was purchased directly from the publisher. Any other return should be made directly with the retailer from whom you purchased the product.

I should have received free shipping. Can I get a refund?

Thank you for choosing [store name]. I will be happy to issue a refund for the cost of the shipping. Please let me know if I can assist you further.

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